Proud to be ISO 9001: 2015 Certified
We are delighted to have been awarded an ISO 9001: 2015 certification which has underlined our commitment to customers and our focus on quality.
The International Organisation for Standardisation (ISO) 9001:2015 is the highest standard of its kind and focuses on quality management systems and performance. The award demonstrates that we have implemented a quality management system in which all processes and procedures represent best practice to international standards.
Achieving this award has also demonstrated the desire and ability of our team to provide the highest level of quality and satisfaction to our dealer network and customers.
Following this certification we are proud to introduce a new quality initiative as part of our commitment to quality excellence.
The ‘300+ Product Quality Checks’ comprises of
1. 100+ inspection points throughout the production line
2. 150+ PDI end of line inspection checks
3. 50+ dispatch checks prior delivery to our dealer
It is recognised that quality is the responsibility of all employees, and line management are charged with ensuring the clear communication and understanding of the management system among all their staff. All our warranty claims are monitored on a daily basis and examined by a manufacturing engineer to evaluate both the risk and the opportunities to improve and feedback provided to the relevant departments and staff.
The key Quality principles of Lunar Caravans Ltd are;
Customer Focus – we treat our customers (internal and external) how we would like them to treat us
Engagement of People – We invest in our team to provide skills and support to contribute to the success and reputation of the Company
Process approach – we understand and manage inter-related processes to ensure the effectiveness and efficiency of the system which uses the plan, do, act, check process
Improvement – we aim to be innovative with our improvement methods. Data trends inform our management team of changes required in the strategic direction of the business
Decision Making – is controlled to monitor risk and manage deviations
Supplier Quality – we work closely with Suppliers to maintain a mutually beneficial relationship